Customer Service
Human Touch, Outstanding Technology
Futura thinks beyond the traditional boundaries of technological innovation to deliver smart, all-round solutions that maximize efficiency and quality. At the beating heart of this mission is FuturaLab, our dedicated innovation incubator in the heart of Tuscany. Here, a specialized team of design engineers, technical experts, and process specialists combine their skills to create, innovate, and perfect the Futura lines, shaping the solutions destined to become the new benchmarks for the tissue industry.
On Site
Global technical presence and dynamic field solutions
Futura’s dedicated technical team operates under a definitive problem-solving philosophy to deliver rapid field assistance for crucial machinery implementation and continuous plant maintenance. Backed by a strategic global network spanning three main centers in Italy, North America, and Latin America alongside three additional international service locations, a professional is consistently accessible worldwide to secure uninterrupted production. For comprehensive operational security, clients can leverage the exclusive FONS program, which stands as the most thorough all-inclusive technical support contract available across the entire manufacturing market.
Retrofit
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Spare Parts
Global component availability and digital supply tracking
Futura ensures operational continuity by delivering original, approved spare parts worldwide through strategically located global warehouses and locally-run supply chains. Designed to keep manufacturing plants running at maximum efficiency, the service provides immediate component availability when needed. To streamline the procurement workflow, a dedicated online portal gives clients instant access to real-time order tracking, delivery updates, transport documentation, and invoicing.
